↩️ Returns & refunds

Each listing shows the seller's returns policy (for example "30 days, buyer pays return postage").

1. Open the order in My SwiftSaves → Purchases and message the seller saying why you want to return it.
2. The seller will give you the return address. Use tracked postage and keep your receipt.
3. When they receive it, they refund you.

If the item is faulty or not as described, you can return it even if the listing says "No returns". If the seller won't help, contact us with your order number.

• Card payments: refunds go back to your card, usually within 5–10 working days.
• PayPal / bank transfer: the seller sends the money back the same way.

If a seller promised a refund and you haven't had it after 10 working days, contact us with the order number.

Sorry about that. Take photos of the problem, then message the seller from the order page within 30 days of delivery. Sellers must accept returns for items that are faulty or not as described.

If the seller doesn't reply within 2 working days, contact us and attach your photos.