📦 Orders & delivery

1. Check the order in My SwiftSaves → Purchases: the seller adds tracking when they post it.
2. Allow the seller's dispatch time (shown on the order) plus normal delivery time (usually 1–3 working days for Royal Mail 1st/2nd Class).
3. Still nothing? Message the seller from the order page: most problems are solved this way.
4. If the seller doesn't help within 2 working days, contact us with your order number and we'll step in.

Use our order checker for an answer about your exact order: Check my order.

When the seller posts your item they add a tracking number. You'll see it on the order in My SwiftSaves → Purchases. Copy it into the courier's website (for example Royal Mail) to see where your parcel is.

No tracking yet? The seller may not have posted it. Check my order tells you when they should.

Some items can be collected. Choose "I'll collect" on the order page, then message the seller to agree a time.

• Meet in a public place if you can, and check the item before you pay cash.
• If you paid online, bring your order number.